What to Do if Your Smart Lock Stopped Working?

Smart locks are very popular this days, they are very convenient, easy to use and also quite affordable. But like any other electronic device they can also have problems. So here are some great tips you can apply yourself to deal with common problems if your smart lock isn’t working right.

Check the battery

The most common reason is probably a dead or a low battery. All smart locks need power in order to work so the first thing you should do is to check the batteries. If they’re old they are probably drained and by replacing them with new ones the problem will be solved instantly. At the same time look for rust on the battery contacts as this can also mess up the battery connection.

Make sure your internet connection works properly

Like all smart electronic device, smart locks are also depend on internet connection in order to communicate with your smartphone. If your lock does not respond to commands and the batteries are good you should check that your Wi-Fi network works properly. The best way is to turn off your router wait 10 seconds and ten turn it back on.

Update your lock software

Smart locks need regular updates to work properly. Companies release firmware updates as well as smartphone application updates to fix bugs and to improve performance. In order for your device to work perfect don’t miss any available updates. Follow your lock manufacturer instructions and install them as soon as they are published.

Reset your smart lock

If all of the above fails resetting your smart lock to its factory settings is the next best thing to try. Each smart lock has a different reset method so go to your lock manufacturer’s manual that came with it and read carefully the instruction. Be cautious because a factory reset will erase all existing codes and configurations. Once you’ve done resetting the device you can begin with a fresh new setup process with original from factory settings.

Contact customer support

If you’ve tried all the steps of the above and your smart lock still not working it is time to call customer support.

Contact the lock manufacture customer support and ask for their help, they might be able to figure out what is wrong with your smart lock and guide you how to fix the problem. If they’re unable to fix it they will definitely replace it with a new one.

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